About the job
The Student Services Advisor plays a pivotal role in shaping the educational experience for students at the Sydney and Melbourne campuses. This job is all about helping Navitas and Charles Sturt University achieve efficient and effective delivery of student and academic administrative processes. The team thrives on collaboration and innovation, fostering a supportive culture that prioritises a student-centred learning environment.
You'll be responsible for
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Coordinating student administration services
Coordinate and deliver excellent student administration services across the student lifecycle in accordance with all relevant Government Policies and Procedures between campuses.💬
Providing guidance and assistance
Regularly provide guidance, assistance and accurate advice to the Student and Academic Services team and other stakeholders on matters relating to student enrolments, requests and timetabling.📅
Managing student enrolments
Manage changes to student enrolments, including deferrals, reduction of study load, withdrawals or release to another provider.Key criteria
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Student administration experience
Experience in managing student administration processes in higher education.View
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Empathy for international students
Demonstrated experience working with and supporting international students.View
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Problem-solving skills
Proven ability to identify and resolve complex student inquiries effectively.View
