Support Consultant - SMA & Superannuation
About the job
The Support Consultant – SMA & Superannuation is a vital part of the Praemium team, serving as the first point of contact for clients seeking assistance with superannuation and managed investment products. This job plays a crucial role in enhancing the client experience by providing timely support and collaborating with internal teams to resolve issues. Praemium fosters a supportive and innovative work environment, encouraging continuous improvement and professional development.
You'll be responsible for
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Providing client support
Acting as the first point of contact for clients and advisers, managing enquiries end-to-end and ensuring timely resolution.💬
Building relationships
Establishing trust with advisers and clients by providing guidance and support on the platform.🔄
Collaborating for improvement
Working with internal teams to enhance service delivery and contribute to process improvements.Key criteria
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Client support experience
Demonstrated experience providing timely support via phone and email.View
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Relationship management skills
Proven ability to build trust with clients and advisers.View
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Collaboration skills
Experience working with teams to resolve issues and improve processes.View
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