About the job
The Support Escalation Manager plays a vital role in managing escalated customer and partner issues within the Asia Technical Services organization. This position is an exciting opportunity to enhance your career while honing essential skills such as problem-solving, collaboration, and relationship management. The team thrives on a culture of growth, innovation, and inclusion, working together to empower customers and exceed their expectations.
You'll be responsible for
🔧
Collaborating with teams
Working with engineering and operations teams to resolve customer issues and improve processes.🌐
Managing customer relationships
Nurturing relationships with internal teams and partners while keeping stakeholders informed.⚙️
Driving process improvement
Identifying systematic issues and participating in projects to enhance internal processes.Key criteria
🎓
Educational background in technology or business
Master's or Bachelor's degree in relevant fields is essential.View
🛠️
Experience in technology industry or customer service
1+ years for Master's, 2+ years for Bachelor's, or 5+ years overall.View
☁️
Cloud technology certification
Certification in Azure Fundamentals or M365 Fundamentals preferred.View
View more
