NSW Department of Customer Service
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Support Officer

JuniorMid levelFull-timeHybridLithgow NSW 2790, AustraliaMangrove Mountain NSW 2250, AustraliaNewcastle St, East Maitland NSW 2323, AustraliaSydney NSW, AustraliaWollongong, NSW, AustraliaPosted 3 days agoVerified 9 hours ago
Pending fitX of Y criteria met

About the job

The Support Officer job at Revenue NSW is all about delivering exceptional customer service and supporting the court team in a dynamic environment. This role plays a crucial part in managing taxes, fines, and debts, ultimately contributing to essential state services for the people of NSW. The team thrives on collaboration, adaptability, and a strong commitment to customer satisfaction.

You'll be responsible for

📞

Delivering customer service

Providing accurate information, assistance, and support to ensure the effective operation of the court team.
📞

Engaging with customers

Calling customers to engage in discussions to better understand their situation and enhance the customer experience.
🚀

Supporting initiatives

Supporting major initiatives like the '21-day cooling-off' project to improve court election management.

Key criteria

📞

Customer service experience

Demonstrated experience providing high-quality customer support.

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✍️

Strong communication skills

Proven ability to prepare clear and concise written correspondence.

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🔄

Adaptability in fast-paced environments

Experience adapting to changing priorities while maintaining accuracy.

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Meet the team

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3 criteria for this job
Customer service experience
Demonstrated experience providing high-quality customer support.

View

Strong communication skills
Proven ability to prepare clear and concise written correspondence.

View

Adaptability in fast-paced environments
Experience adapting to changing priorities while maintaining accuracy.

View

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