ING4 followers11 jobs

Team Lead, Fraud & Dispute Operations

Mid levelSeniorFull-timeOfficeSydney NSW, AustraliaProfessional servicesPeople and culturePosted 3 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

As the Team Lead for Fraud & Dispute Operations at ING, you will play a vital role in guiding a team dedicated to managing fraud investigations and dispute cases. Your leadership will ensure that customers receive exceptional support while achieving accurate and compliant outcomes. Collaboration with stakeholders across the business is key, as you work together to continuously improve processes and deliver high-quality results.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌟

Leading and developing a team

Lead and develop a team, supporting performance, engagement, and capability building.
🔍

Overseeing investigations

Oversee fraud and dispute investigations, ensuring accurate and timely case resolution.
📊

Monitoring performance

Monitor team performance against KPIs and service standards, identifying areas for improvement.

Key criteria

👥

Team leadership experience

Proven experience leading high-performing teams in banking.

View

🔍

Fraud and dispute knowledge

Strong understanding of fraud, disputes, and risk processes.

View

📈

Performance management skills

Demonstrated ability to manage performance and coach team members.

View

View more

A meaningful career starts with a match

View your fit

5 criteria for this job
Team leadership experience
Proven experience leading high-performing teams in banking.

View

Fraud and dispute knowledge
Strong understanding of fraud, disputes, and risk processes.

View

Performance management skills
Demonstrated ability to manage performance and coach team members.

View

Operational risk management
Experience identifying control gaps and ensuring compliance.

View

Stakeholder communication
Effective communication skills for managing internal and offshore stakeholders.

View

Similar jobs

View all
CyberCX
CyberCX
Team Lead Security Operations Centre MSSBrisbane, QLD · Full-time
The SOC Team Leader position at CyberCX is all about leading a dynamic team in a fast-paced environment. This job plays a crucial role in overseeing day-to-day operations, mentoring analysts, and ensuring exceptional outcomes for a diverse portfolio of clients. The team thrives on collaboration, accountability, and a commitment to continuous improvement, making it an exciting opportunity for anyone passionate about cyber security.
Macquarie Group
Macquarie Group
Team Lead, Student GroupsAustralia · Full-time
This job is about providing senior operational and administrative support to the Inclusion and Belonging portfolio at Macquarie University. It plays a crucial role in enhancing student engagement and ensuring compliance with governance frameworks. The team values collaboration and is dedicated to making a meaningful impact on the University community.
UGL
UGL
Procurement Team LeadMaitland, NSW · Mount Hunter, NSW · Newcastle, NSW · Full-time
The Procurement Team Lead position at UGL is a strategic opportunity to lead procurement initiatives and develop a high-performing team. This role is crucial in driving continuous improvement and ensuring compliance with policies while fostering a collaborative and inclusive work environment. Team members are encouraged to share diverse perspectives and innovative ideas, making it a dynamic place to work.
Datacom
Datacom
Endpoint Compliance Team LeadSydney, NSW · Melbourne, VIC · Brisbane, QLD · Full-time
The Endpoint Compliance Team Lead job is all about guiding a team of endpoint compliance specialists to deliver top-notch endpoint security and vulnerability management. This role is crucial in reducing security risks and ensuring compliance, making a significant impact on both the organization and its customers. The team thrives in a fast-paced environment, focusing on continuous improvement and collaboration.