RAC WA31 jobs

Team Leader, Claims

Mid levelSeniorFull-timeHybridWest Perth WA 6005, AustraliaPosted 4 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

This job is about leading a dynamic team of Claims professionals at RAC, one of WA's most trusted brands. The Claims Team Leader plays a vital role in guiding complex claims decisions and fostering a positive culture that empowers team members. Collaboration and a commitment to exceptional member outcomes are at the heart of how the team operates.

You'll be responsible for

🏆

Leading and coaching

Lead, coach and develop a team of Claims professionals, building capability, resilience and accountability.
📈

Driving performance

Drive team performance, ensuring productivity, quality, compliance and member outcomes are consistently achieved.
🔍

Overseeing claims decisions

Oversee complex, high-value and escalated claims decisions within delegated authority.

Key criteria

👥

Leadership experience in claims

Demonstrated leadership experience in claims or insurance environments.

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📈

Team performance management

Experience managing team performance to achieve outstanding results.

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📜

Knowledge of insurance claims

Strong knowledge of insurance claims processes and industry best practices.

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Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Leadership experience in claims
Demonstrated leadership experience in claims or insurance environments.

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Team performance management
Experience managing team performance to achieve outstanding results.

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Knowledge of insurance claims
Strong knowledge of insurance claims processes and industry best practices.

View

Communication and stakeholder skills
Exceptional communication and stakeholder management capabilities.

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Conflict resolution abilities
Proven conflict resolution and complaint management capabilities.

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