About the job
This job is about leading a team of Technical Specialists in the Workers Compensation and Personal Injury Claims Management sector. Making a positive impact on people's lives is at the heart of what you will do, and you will find great satisfaction in knowing your efforts contribute to their return-to-work journey. The team thrives on collaboration, continuous learning, and a commitment to delivering exceptional service.
You'll be responsible for
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Achieving performance targets
Ensuring team members achieve performance and KPI targets as set out under the business unit performance framework.📈
Coordinating development needs
Identifying and evaluating individual and organisational development needs, and delivering learning programs.🌟
Fostering a customer-centric model
Utilising feedback to oversee and foster an efficient, collaborative, and effective customer-centric operating model.Key criteria
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Strong technical experience in workers compensation
Proven expertise within the Victorian workers compensation scheme.View
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Track record in developing technical capability
Experience enhancing skills across claims management segments.View
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Relationship management skills
Ability to manage stakeholder priorities effectively.View
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