About the job
The Collections Team Leader at Plenti is a pivotal job that focuses on overseeing the Collections team to ensure efficient, compliant, and customer-centric arrears management. This position plays a crucial role in enhancing team performance and operational excellence while fostering strong relationships both internally and externally. At Plenti, the team thrives in a dynamic and collaborative environment where every individual can make a significant impact on the company's ambitious goals.
You'll be responsible for
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Leading the Collections team
Leading, coaching, and supporting a team of Collections Specialists to achieve high-quality outcomes.📅
Managing daily operations
Overseeing daily workflows, task allocation, and performance monitoring to ensure operational excellence.✅
Ensuring compliance
Ensuring adherence to NCCP, Privacy, AML/KYC, and ASIC regulations while building team capability.Key criteria
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3+ years in collections experience
Demonstrated experience in collections, including leadership responsibilities.View
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Proven team leadership skills
Experience coaching and guiding teams to achieve high-quality outcomes.View
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Strong knowledge of regulations
Familiarity with NCCP, Privacy, AML/KYC, and ASIC compliance.View
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