Queensland Government21 followers199 jobs

Team Leader

Mid levelFull-timeHybridTownsville City QLD 4810, AustraliaProfessional servicesCustomer service and supportPeople and culturePosted 4 weeks ago
Pending fitX of Y criteria met

About the job

The job of Team Leader is all about supervising a dedicated team of professionals to provide exceptional client support services to detained young people. This position plays a crucial role in ensuring that services are not only high-quality but also culturally appropriate and aligned with departmental policies. The team thrives on collaboration, inclusivity, and a commitment to making a positive impact in the lives of young people.

You'll be responsible for

🌈

Demonstrating cultural capability

Ensuring an inclusive culture that aligns with the Human Rights Act 2019 and supports departmental programs for Aboriginal and Torres Strait Islander peoples.
👨‍🏫

Supervising a team

Overseeing a team to deliver high-quality youth justice client support services in accordance with relevant legislative provisions and departmental policies.
🤝

Developing relationships

Building collaborative, professional relationships with internal and external stakeholders to facilitate cooperation on case-related matters.

Key criteria

🌍

Cultural capability commitment

Demonstrated commitment to fostering an inclusive culture for Aboriginal and Torres Strait Islander peoples.

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👥

Supervisory experience

Experience supervising professional staff to deliver high-quality youth justice services.

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📊

Client case management expertise

Proven experience in implementing and maintaining client case management processes.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Cultural capability commitment
Demonstrated commitment to fostering an inclusive culture for Aboriginal and Torres Strait Islander peoples.

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Supervisory experience
Experience supervising professional staff to deliver high-quality youth justice services.

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Client case management expertise
Proven experience in implementing and maintaining client case management processes.

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Complex client support knowledge
Expertise in providing advice on complex client support matters.

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Stakeholder relationship building
Experience developing collaborative relationships with internal and external stakeholders.

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