About the job
The Team Leader job at EML is an exciting opportunity to make a positive impact on people's lives every day. By leading a passionate team of Case Managers, you will help develop effective return-to-work strategies and ensure a great customer experience for CTP Claimants. EML fosters a supportive and collaborative environment, encouraging personal and professional growth.
You'll be responsible for
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Utilising feedback
Utilising appropriate feedback to identify, oversee and foster an efficient, collaborative and effective customer-centric operating model.🎯
Achieving performance targets
Ensuring team members achieve performance and KPI targets as set out under the business unit performance framework.📈
Identifying development needs
Identifying and evaluating individual and organisational development needs and delivering learning programs.What we're looking for
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Leadership experience in CTP claims
Demonstrated experience leading NSW CTP Case Managers in a fast-paced environment.View fit
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Performance management skills
Proven ability to achieve performance and KPI targets within a business framework.View fit
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Training and development expertise
Experience delivering individual and group learning programs for team growth.View fit
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