Team Leader
About the job
The Team Leader position within the Department of Customer Services, Open Data and Small and Family Business is an exciting opportunity to lead a dynamic Customer Service Operations team. This role is pivotal in ensuring high-quality service delivery and fostering a culture of continuous improvement. Team members are encouraged to collaborate, innovate, and support one another in achieving exceptional customer outcomes.
You'll be responsible for
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Leading and supporting the team
Lead, support and develop a skilled and motivated team, ensuring effective service delivery across business operations, quality standards and resource management to meet customer needs.🗣️
Coordinating coaching activities
Coordinate coaching and development activities, including one-on-one sessions, buddying and training, to provide regular feedback and build team capability.📊
Monitoring performance
Monitor performance and workforce tools, responding proactively to maintain service standards and achieve key performance indicators (KPIs).Key criteria
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Team leadership experience
Demonstrated experience leading teams through change in complex environments.View
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Performance management skills
Proven ability to monitor performance and achieve key performance indicators.View
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Collaboration skills
Strong skills in collaborating with stakeholders to enhance customer outcomes.View
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