About the job
The Team Leader position at Serco is an exciting opportunity to guide and uplift a dedicated team within the VicPol contract. This job is all about making a positive impact on the community while fostering a supportive and inclusive environment. Team members thrive through meaningful coaching and collaboration, ensuring everyone is engaged and informed as they work towards shared goals.
You'll be responsible for
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Leading the team with care and empathy
You will lead your team with care, empathy, and clear expectations, ensuring everyone feels valued and supported.📈
Coaching team members
Regular catch-ups, feedback, and side-by-side support will be key in coaching team members to enhance their performance and growth.🤝
Collaborating with Operations Managers
Partner closely with Operations Managers to align workforce planning and drive continuous improvement initiatives.Key criteria
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Experience leading teams in service environments
Demonstrated experience guiding teams in customer-focused settings.View
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Strong communication skills
Proven ability to foster inclusive dialogue and engagement.View
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Confidence in coaching and performance support
Experience uplifting team performance through effective coaching.View
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