MUFG Pension & Market Services3 followers10 jobs

Team Leader, Complaints

Mid levelSeniorFull-timeHybrid727 Collins St, Docklands VIC 3008, AustraliaPosted 15 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

This job is about leading a specialised team in complaints management within the superannuation sector. By overseeing high-quality outcomes for clients and members, you will play a crucial role in shaping industry standards and enhancing customer experiences. The team values collaboration, innovation, and a commitment to continuous improvement.

Meet the team

About the company

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You'll be responsible for

📈

Leading complaints function

Lead and manage the end-to-end complaints function, ensuring delivery of service standards, regulatory obligations, and client expectations.
🔍

Quality assurance oversight

Provide oversight and quality assurance of complaint handling, including monitoring case workflows and outcomes.
🚀

Driving continuous improvement

Drive continuous improvement initiatives to enhance processes, efficiency, and customer experience.

Key criteria

📋

Complaints management experience

Proven experience leading complaints teams within superannuation.

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🔍

Regulatory knowledge

Strong understanding of regulatory requirements and engagement with regulators.

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📊

Quality assurance skills

Experience driving quality assurance and continuous improvement initiatives.

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A meaningful career starts with a match

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4 criteria for this job
Complaints management experience
Proven experience leading complaints teams within superannuation.

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Regulatory knowledge
Strong understanding of regulatory requirements and engagement with regulators.

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Quality assurance skills
Experience driving quality assurance and continuous improvement initiatives.

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Stakeholder management
Demonstrated ability to manage and influence senior stakeholders.

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