Team Leader Digital Home Lending Aquisition
About the job
The Team Leader Digital Home Lending position is all about making a significant impact in the digital home lending space. By leading a dedicated team, you will help shape a seamless, customer-centric experience that leverages automation and smarter working methods. Collaboration and continuous improvement are at the heart of how the team operates, ensuring that everyone is aligned towards enhancing customer outcomes and operational performance.
You'll be responsible for
📈
Coaching and developing team members
Providing your team with coaching and development to meet business performance targets and standards, while supporting continuous improvements.⏳
Managing customer milestones
Ensuring customer milestones are completed for the home loan process and that settlement/funding timeframes are met.🔍
Conducting performance reviews
Monitoring call quality, reviewing performance, and providing appropriate feedback to your team.Key criteria
🏡
Home buying knowledge and experience
Understanding of home lending processes and customer needs.View
📊
Team leadership and coaching skills
Proven experience leading and developing high-performing teams.View
🔄
Continuous improvement mindset
Demonstrated ability to enhance processes and customer outcomes.View
View more
