Marsh McLennan
Team Leader General Insurance (00009904)
Mid levelFull-timeHybridBrisbane QLD, AustraliaCustomer service and supportPeople and cultureSalesPosted 19 hours ago
About the job
The Team Leader position at Compare the Market is an exciting opportunity to lead a dynamic team in the General Insurance Contact Centre. This job is all about inspiring and coaching a high-performing group to achieve exceptional customer experiences while driving innovative strategies. Collaboration and a commitment to continuous improvement are at the heart of how the team operates.
You'll be responsible for
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Leading a team
Providing hands-on leadership and support to a team of consultants, ensuring they deliver exceptional customer experiences.📋
Developing coaching plans
Developing and implementing tailored coaching plans to address individual and team development needs.📈
Monitoring performance
Monitoring team performance against KPIs and delivering actionable feedback to drive continuous improvement.What we're looking for
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Leadership experience in contact centres
Proven experience leading teams in a contact centre environment.View fit
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Coaching and mentoring skills
Demonstrated ability to inspire and develop team members.View fit
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Data analysis proficiency
Experience analyzing performance metrics to drive strategies.View fit
View more
