Team Leader
About the job
This job is about leading a high-performing team within TAL’s Customer Contact function, where exceptional service and continuous improvement are key. The impact of this position is significant, as it supports better outcomes for customers and aligns with TAL’s mission of protecting what matters most. The team thrives on collaboration, flexibility, and a culture of performance and innovation.
You'll be responsible for
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Leading team operations
Leading the team’s daily, weekly, and monthly operating rhythm, including team huddles, coaching sessions, performance reviews, and development discussions.🔍
Monitoring quality
Monitoring calls and providing constructive feedback to ensure quality and adherence to customer practices.🔄
Driving transformation
Driving the transformation from a transactional contact environment to a relationship-based customer experience.Key criteria
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Demonstrated leadership skills
Proven experience creating a positive, high-performing team environment.View
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Organisational and time management skills
Ability to prioritise tasks effectively in a fast-paced setting.View
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Attention to detail
Commitment to quality and consistent customer outcomes.View
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