Team Leader - Payments
About the job
The Team Leader – Payments at Netwealth is all about leading a dynamic team that processes high-volume deposits and withdrawals. This job is crucial in delivering timely, accurate, and compliant outcomes while enhancing the experience for clients and advisers. Collaboration and innovation are at the heart of how the team operates, ensuring that everyone feels valued and empowered to contribute.
You'll be responsible for
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Leading and coaching team members
Lead, coach and support team members through regular engagement, feedback and performance management.🛠️
Providing technical guidance
Provide hands-on technical guidance and decision support for complex or escalated payments matters.📅
Managing daily operations
Manage daily queues, workloads and priorities to meet service levels and customer commitments.Key criteria
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Payments operations experience
Demonstrated experience in payments operations or financial services administration.View
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Team leadership experience
Experience leading or supporting a team in an operational setting.View
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Understanding of payments processes
Strong understanding of payments processes, systems, and controls.View
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