Team Manager - Customer Initialisation
About the job
This job is about leading a dynamic team of Customer Initialisation Consultants at Red Energy, where passion for customer service shines. The impact of this role is significant, as it ensures that the team continues to provide award-winning service while fostering a culture of growth and compliance. Collaboration and innovation are at the heart of how the team operates, making it an exciting opportunity for anyone looking to make a difference.
You'll be responsible for
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Leading and inspiring a team
Motivating and guiding the Customer Initialisation Consultants to deliver exceptional service and achieve their potential.🌱
Developing team capabilities
Coaching and providing performance feedback to enhance personal growth and team effectiveness.🔗
Engaging with stakeholders
Collaborating with various stakeholders to ensure efficient processes and a great customer experience.Key criteria
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Contact centre leadership experience
Proven experience leading contact centre teams in the retail energy sector.View
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Financial data interpretation skills
Ability to read and interpret financial data for informed decision-making.View
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Stakeholder engagement skills
Demonstrated experience engaging with diverse internal and external stakeholders.View
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