Claims Team Manager
About the job
As a Claims Team Manager at TAL, you will create a supportive environment for both customers and your team, leading with care and purpose. Your impactful leadership will help deliver fair claims experiences while fostering a culture of trust and continuous improvement. Collaborating with bright colleagues, you will thrive in a workplace that values inclusion and celebrates achievements.
You'll be responsible for
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Leading claims portfolio
Lead a claims portfolio that delivers fair, timely outcomes while balancing customer care, return-to-health and sustainable claims costs.⭐
Creating positive experiences
Create consistently positive customer experiences by resolving escalations and using insights to lift service quality.🤝
Supporting team development
Enable effective claim decisions by supporting complex matters and providing expert guidance beyond delegated authority.Key criteria
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Claims or insurance leadership experience
Hands-on experience leading claims teams through complex decisions.View
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Life insurance claims knowledge
Solid understanding of life insurance claims practices for fair outcomes.View
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Clear communication skills
Ability to build trust through thoughtful conversations and presentations.View
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