Manager, Claims Quality Assurance
About the job
This job is about leading a Claims Quality Assurance team to ensure high standards in claim assessments. By making a real difference in the lives of over 5 million Australians, you will contribute to a culture of risk management and continuous improvement. The team values collaboration, flexibility, and inclusivity, creating an inspiring environment where everyone can thrive.
You'll be responsible for
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Managing claims portfolio
Overseeing Life Claims with a focus on customer service, accurate policy assessment, and return-to-health outcomes.🔧
Resolving customer escalations
Addressing complaints and implementing improvements to enhance service quality.🔒
Ensuring risk and compliance
Adhering to TAL policies, legislative requirements, and maintaining a strong risk culture.Key criteria
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Claims quality assurance experience
3-5 years in claims quality assurance within Life Insurance or related fields.View
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Understanding of claims assessment
Demonstrated knowledge of life, trauma, and disability claims management.View
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Regulatory knowledge
Understanding of legal obligations impacting Life Insurance claim assessments.View
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