Manager, Claims Quality Assurance
About the job
This job is all about leading a Claims Quality Assurance team to ensure top-notch claim assessments that truly make a difference in people's lives. By promoting a culture of risk management and continuous improvement, you will play a vital role in enhancing service quality and supporting your colleagues. At TAL, collaboration, flexibility, and inclusivity are at the heart of how the team works together.
You'll be responsible for
📂
Managing claims portfolio
Overseeing life claims with an emphasis on customer service, accurate policy assessment, and return-to-health outcomes.🔧
Resolving customer escalations
Addressing complaints and implementing improvements to enhance service quality.🔒
Ensuring risk and compliance
Maintaining adherence to TAL policies, legislative requirements, and industry guidelines while fostering a strong risk culture.Key criteria
📊
Claims quality assurance experience (3-5 years)
Demonstrated experience in claims quality assurance within Life Insurance.View
📜
Understanding of claims assessment
Proven knowledge of life, trauma, and disability claims management.View
⚖️
Regulatory compliance knowledge
Detailed understanding of legal obligations impacting claims assessment.View
View more
