About the job
This job is about leading a dynamic team within the Bankwest Retail Lending Operations, focusing on enhancing customer experiences through effective operational processes. The impact of this role is significant, as it directly influences customer satisfaction and operational efficiency. The team thrives on collaboration, continuous improvement, and a high-performance culture.
You'll be responsible for
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Leading a team
Driving customer outcomes within the agreed timeframes is crucial for success.📊
Monitoring team performance
Overseeing the day-to-day running of the team by analyzing performance and workflows is essential.💡
Delivering continuous improvement
Identifying and implementing efficiency enhancements to create excellent customer experiences is a priority.Key criteria
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Leadership experience in operations
Demonstrated experience leading teams in operational settings.View
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Continuous improvement mindset
Proven ability to drive efficiency and enhance customer experiences.View
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Stakeholder management skills
Experience building relationships with internal and external stakeholders.View
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