This job is about leading a dynamic team at EML, a prominent Workers Compensation and Personal Injury Claims Management business. By joining this vibrant team in Melbourne, you will play a crucial role in helping individuals regain their lives through effective claims management. EML fosters a supportive and inclusive culture, where every team member is empowered to make a positive impact and grow in their career.
You'll be responsible for
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Working collaboratively with the Operations Manager
Developing and implementing a proactive, specialized approach to managing workers compensation claims in a fast-paced environment.š
Driving continuous improvement and innovation
Maintaining awareness of industry developments and trends to respond effectively to changes.šØāš«
Supervising the day-to-day work activity of a team of case managers
Providing guidance and support to ensure team objectives are met and performance is optimized.Skills you'll need
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Experience in a Team Leader or equivalent within the Workers Compensation scheme, Comcare or the Safety, Rehabilitation and Compensation Act.
Demonstrated expertise in leading teams within the Workers Compensation sector, ensuring compliance and effective management of claims.š
Strong understanding of the contractual requirements and performance measures
Ability to navigate and apply contractual obligations and performance metrics to achieve organizational goals.š
Leadership skills, including team building, coaching, performance management and change management
Proven ability to inspire and develop team members while managing performance and facilitating change.View more