Team Manager
About the job
As a Team Manager in Claims, you will play a pivotal role in supporting Australians during some of their most important moments. Your work will directly impact the lives of over 5 million Australians, ensuring they receive fair and timely outcomes when they need them most. The team values collaboration, empathy, and accountability, working together to create a positive impact and deliver exceptional service.
You'll be responsible for
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Leading claims outcomes
Lead fair, timely and human-centred claims outcomes that protect customers while sustaining portfolio performance.🌟
Delivering customer experience
Deliver a market-leading customer experience by resolving escalations and strengthening trust at critical moments.🔒
Embedding risk and governance
Embed strong risk, governance and compliance discipline to ensure every decision meets regulatory and ethical standards.Key criteria
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Claims experience and insurance knowledge
Solid background in life insurance and claims decision-making.View
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Empathy and accountability in leadership
Experience supporting customers and teams during sensitive moments.View
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Strong organisation and prioritisation skills
Ability to manage time and competing demands effectively.View
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