Team Manager
About the job
This job is all about making a real difference in the lives of Australians during their most challenging times. By leading the delivery of fair and empathetic claims experiences, you will help protect what matters most while ensuring strong governance and integrity. The team values collaboration, flexibility, and inclusivity, creating a supportive environment where everyone can thrive.
You'll be responsible for
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Owning portfolio performance
Delivering fair, timely claims outcomes that balance customer care, policy integrity and cost management.🔍
Leading risk and compliance culture
Ensuring claims are managed in line with legislation, industry standards and TAL’s claims philosophy.🛠️
Resolving escalated complaints
Restoring customer confidence and driving service improvements.Key criteria
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Proven leadership experience in claims
Demonstrated experience guiding teams in claims or financial services.View
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Understanding of life insurance practices
Knowledge of claims processes and delivering compliant outcomes.View
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Strong risk and compliance mindset
Experience working within regulatory frameworks and industry standards.View
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