About the job
The Team Manager position at RAC is a unique opportunity to support leadership continuity and operational stability across the Joondalup and West Perth Contact Centres. This role emphasizes collaboration and adaptability, allowing you to work closely with existing Team Managers while stepping in to support teams during various transitions. Join a purpose-led organization that values growth and connection, and be part of a team that strives to deliver exceptional service to its members.
You'll be responsible for
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Leading teams
You will lead, coach and support teams across the Contact Centre to ensure consistent performance, engagement and member experience.🤝
Providing leadership support
Providing day-to-day leadership support across multiple teams to ensure continuity during leave, projects or development activities.🚀
Driving performance
Driving performance through coaching, feedback and KPI management.Key criteria
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Proven leadership experience
Demonstrated experience leading teams in a contact centre environment.View
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Strong coaching capability
Ability to influence and coach without direct team ownership.View
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KPI management experience
Experience managing KPIs and driving performance through coaching.View
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