Team Manager
About the job
This job is all about making a meaningful impact in the lives of Australians during crucial moments. By leading a dedicated team within TAL’s Claims function, you will help deliver compassionate and fair outcomes that align with our commitment to doing the right thing. The team thrives on collaboration, support, and continuous improvement, creating a workplace where everyone feels valued and empowered.
You'll be responsible for
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Delivering compassionate claims outcomes
Deliver fair, timely and compassionate claims outcomes that put customers first while managing cost and risk.🔑
Leading complex claims resolutions
Provide decisive leadership on complex claims and escalations to resolve issues and restore customer trust.🔒
Embedding a strong risk culture
Embed a strong risk and compliance culture to ensure ethical, consistent and regulatory-aligned claims decisions.Key criteria
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Experience leading claims teams
Demonstrated experience mentoring and guiding claims teams in insurance.View
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Understanding of claims handling
Proven knowledge of policy terms and industry standards in claims.View
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Knowledge of life insurance regulation
Familiarity with regulations and the Life Insurance Code of Practice.View
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