EML Group
Team Manager - WPI
Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPeople and cultureCustomer successOperations consultingPosted 19 hours ago
About the job
The Team Manager position at Allianz in Sydney CBD is all about leading the WPI team to deliver exceptional claims management while ensuring compliance with all regulatory and legislative requirements. This job plays a crucial role in driving an efficient operating model that supports positive financial and customer outcomes. The team thrives on collaboration, innovation, and a commitment to continuous improvement, creating a workplace where everyone feels valued and inspired to contribute their best.
You'll be responsible for
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Leading the WPI team
Ensure high-quality claims management that meets all regulatory, legislative, and contractual requirements, while achieving agreed timeframes and delivering positive client and customer outcomes.🤝
Collaborating with Claims teams
Identify opportunities and implement strategies for achieving WPI targets and improving outcomes, driving innovation and productivity improvements.⚖️
Managing legal provider performance
Enhance awareness of WPI processes and requirements, providing guidance for improved outcomes in collaboration with Claims teams.What we're looking for
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People leadership experience
Extensive experience leading teams in a complex insurance environment.View fit
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Bodily injury claims management knowledge
In-depth understanding of claims management models and regulations.View fit
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Stakeholder partnership skills
Proven ability to build strong relationships across the organization.View fit
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