About the job
The Tech Lead - Contact Centre Enablement job at Optus is all about driving successful operations and product development within a dynamic telecommunications environment. This position plays a vital role in delivering complex projects and enhancing the messaging platform, while also collaborating with various stakeholders to ensure alignment with business needs. The team thrives on innovation and embraces a customer-centric approach, making it an exciting opportunity for those looking to make an impact.
You'll be responsible for
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Driving operations and product development
Responsible for delivering complex projects and maintaining the messaging platform while ensuring alignment with business needs.🔗
Managing stakeholder relationships
Work closely with business stakeholders and IT development teams to gather requirements and provide solutions.📈
Monitoring vendor performance
Track key metrics and implement corrective actions to ensure optimal results from vendor collaborations.Key criteria
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Experience in telecommunications or IT
6-10 years in telecommunications, banking, or IT industries.View
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Technical expertise in messaging/SaaS
3+ years in technical roles related to messaging and SaaS technologies.View
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Stakeholder management skills
Proven ability to manage multiple stakeholders and tight deadlines.View
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