Optus12 followers85 jobs

Tech Lead - Contact Centre Enablement

Mid levelSeniorFull-timeHybridNew South Wales, AustraliaPosted 6 months agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Tech Lead - Contact Centre Enablement job at Optus is all about driving successful operations and product development within a dynamic telecommunications environment. This position plays a vital role in delivering complex projects and enhancing the messaging platform, while also collaborating with various stakeholders to ensure alignment with business needs. The team thrives on innovation and embraces a customer-centric approach, making it an exciting opportunity for those looking to make an impact.

You'll be responsible for

🚀

Driving operations and product development

Responsible for delivering complex projects and maintaining the messaging platform while ensuring alignment with business needs.
🔗

Managing stakeholder relationships

Work closely with business stakeholders and IT development teams to gather requirements and provide solutions.
📈

Monitoring vendor performance

Track key metrics and implement corrective actions to ensure optimal results from vendor collaborations.

Key criteria

📊

Experience in telecommunications or IT

6-10 years in telecommunications, banking, or IT industries.

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💻

Technical expertise in messaging/SaaS

3+ years in technical roles related to messaging and SaaS technologies.

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🤝

Stakeholder management skills

Proven ability to manage multiple stakeholders and tight deadlines.

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View more

Meet the team

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5 criteria for this job
Experience in telecommunications or IT
6-10 years in telecommunications, banking, or IT industries.

View

Technical expertise in messaging/SaaS
3+ years in technical roles related to messaging and SaaS technologies.

View

Stakeholder management skills
Proven ability to manage multiple stakeholders and tight deadlines.

View

Agile project management experience
Experience with agile methodologies and tools like Jira.

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Strong communication skills
Ability to present complex ideas to diverse audiences.

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