Optus11 followers85 jobs

Tech Lead - Contact Centre Enablement

Mid levelSeniorFull-timeHybridNew South Wales, AustraliaInformation technologyProductPosted 3 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Tech Lead - Contact Centre Enablement job at Optus is all about driving successful operations and product development within a dynamic telecommunications environment. This position plays a vital role in delivering complex projects and enhancing the messaging platform, while also collaborating with various stakeholders to ensure alignment with business needs. The team thrives on innovation and embraces a customer-centric approach, making it an exciting opportunity for those looking to make an impact.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🚀

Driving operations and product development

Responsible for delivering complex projects and maintaining the messaging platform while ensuring alignment with business needs.
🔗

Managing stakeholder relationships

Work closely with business stakeholders and IT development teams to gather requirements and provide solutions.
📈

Monitoring vendor performance

Track key metrics and implement corrective actions to ensure optimal results from vendor collaborations.

Key criteria

📊

Experience in telecommunications or IT

6-10 years in telecommunications, banking, or IT industries.

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💻

Technical expertise in messaging/SaaS

3+ years in technical roles related to messaging and SaaS technologies.

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🤝

Stakeholder management skills

Proven ability to manage multiple stakeholders and tight deadlines.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Experience in telecommunications or IT
6-10 years in telecommunications, banking, or IT industries.

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Technical expertise in messaging/SaaS
3+ years in technical roles related to messaging and SaaS technologies.

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Stakeholder management skills
Proven ability to manage multiple stakeholders and tight deadlines.

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Agile project management experience
Experience with agile methodologies and tools like Jira.

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Strong communication skills
Ability to present complex ideas to diverse audiences.

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