Meet HR and the team
About the job
This job is all about providing exceptional technical support and problem-solving expertise. Success in this position means effectively resolving challenging incidents while supporting L1 agents with their day-to-day queries. The team thrives on collaboration and is committed to creating an inclusive environment where everyone can contribute their unique strengths.
You'll be responsible for
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Answering questions
Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.📞
Request handling
Handles requests including support of hardware, software, client and COTS applications, as well as network and user administration.🚨
Escalating problems
Escalates complex problems to other resolver teams or vendors.Key criteria
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High School Diploma or GED
Required educational background for foundational knowledge.View
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1-2 years of relevant experience
Experience in technical support and incident management.View
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Technical certification or Associate Degree
Preferred qualifications to enhance technical expertise.View
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