Technical Account Manager
About the job
This job is all about enhancing the experience for Enterprise merchants at PayPal by providing tailored solutions and proactive support. By collaborating internally and building strong relationships, you will play a crucial role in ensuring that clients maximize the value of their products and services. The team thrives on innovation, inclusion, and collaboration, working together to create a positive impact for both merchants and consumers.
You'll be responsible for
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Monitoring technical health
Monitoring proactive technical health for Enterprise merchants to ensure optimal performance and customer satisfaction.🗣️
Consulting with merchants
Consulting with merchants and internal teams on integration best practices to enhance customer experience.⚙️
Diagnosing technical issues
Diagnosing and identifying issues with APIs, code, services, and network latency to advocate for improvements.Key criteria
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3+ years of technical account management experience
Demonstrated experience managing technical relationships with clients.View
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Proficiency in web technologies
Knowledge of APIs, SDKs, and programming languages like JavaScript and SQL.View
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Strong relationship-building skills
Ability to foster connections with clients and internal teams.View
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