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Technical Consulting Engineer

SeniorFull-timeHybridNorth Sydney NSW 2060, AustraliaPosted 1 day agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is all about providing exceptional technical support to customers while leveraging deep expertise in Security and Networking. The impact of this position is significant, as it not only resolves complex issues but also contributes to product quality and continuous improvement. Teamwork and collaboration are at the heart of how this team operates, fostering an environment where everyone can grow and succeed together.

You'll be responsible for

💻

Providing technical support

Assisting customers with technical support requests by applying expertise to troubleshoot and resolve issues.
🌱

Mentoring team members

Guiding and coaching peers and junior team members to enhance their skills and knowledge.
🌍

Collaborating with stakeholders

Working closely with customers, partners, and engineering teams to drive resolutions and improvements.

Key criteria

🔧

Technical support experience

7+ years in technical support for complex systems.

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🌐

Expertise in Security and Networking

Deep knowledge of Security and Networking technologies.

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📊

Proven troubleshooting skills

Demonstrated ability to resolve diverse technical issues.

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View more

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4 criteria for this job
Technical support experience
7+ years in technical support for complex systems.

View

Expertise in Security and Networking
Deep knowledge of Security and Networking technologies.

View

Proven troubleshooting skills
Demonstrated ability to resolve diverse technical issues.

View

Collaboration with stakeholders
Experience working with customers and engineering teams.

View

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