Unisys
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Technical Field Engineer

JuniorMid levelFull-timeHybridRhodes NSW 2138, AustraliaPosted 6 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As a Field Engineer, you will embark on a journey of installing, diagnosing, maintaining, and servicing computer-related products, including desktop and laptop computers. This job is crucial for ensuring that users across Australia receive top-notch support and service. The team thrives on collaboration, professionalism, and a strong commitment to customer satisfaction.

You'll be responsible for

🔧

Installing and servicing products

Performing activities associated with installing, diagnosing, maintaining, and servicing computer-related products.
🛠️

Conducting repairs

Executing break fix/software installations and in-warranty repairs for a large multinational vendor.
🇦🇺

Supporting users

Providing support to users across Australia from the Sydney (Rhodes) location.

Key criteria

💻

Technical proficiency in IT support

Experience servicing desktop/laptop computers and software installations.

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🤝

Strong customer service focus

Demonstrated ability to build and maintain client relationships.

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🗣️

Clear communication skills

Ability to convey information effectively and manage processes.

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Meet the team

About the company

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5 criteria for this job
Technical proficiency in IT support
Experience servicing desktop/laptop computers and software installations.

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Strong customer service focus
Demonstrated ability to build and maintain client relationships.

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Clear communication skills
Ability to convey information effectively and manage processes.

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Understanding of KPIs and SLAs
Knowledge of performance metrics and service agreements.

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Australian citizenship or PR
Must hold valid citizenship or permanent residency in Australia.

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