About the job
This job involves installing, repairing, and providing technical maintenance for product and component hardware and software, primarily at customer premises. Ensuring systems operate as designed and are maintained or upgraded per requirements is crucial. Collaboration with technical colleagues is key to delivering timely and effective service, while managing scheduling, administration, and customer communication to ensure satisfaction with service delivery and product functionality.
You'll be responsible for
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Providing field engineering support
Provides the full range of field engineering support for large and complex clients.🛠️
Taking ownership of onsite service
Takes complete ownership of onsite service activity.⚙️
Performing advanced maintenance
Performs advanced maintenance on all products, including low-complexity installations.Key criteria
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Technical certification or degree
Possession of relevant technical certification or associate degree.View
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Hands-on field engineering experience
At least 6 months of experience in field engineering or technical support.View
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Maintenance and troubleshooting skills
Proven ability to perform maintenance and troubleshooting in customer environments.View
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