Technical Operations Manager
About the job
The Technical Operations Manager plays a crucial role in leading the technical operations function at Cross River Rail Delivery Authority. This position is vital for ensuring the reliable and effective operation of ICT infrastructure and services, directly impacting the success of the organisation's ambitious projects. The team thrives on collaboration, innovation, and a commitment to continuous improvement, making it an exciting opportunity for professionals looking to make a difference.
You'll be responsible for
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Leading technical operations
Lead and manage cloud engineers and technical specialists supporting CRRDA's hybrid ICT environments, ensuring performance and management.📈
Ensuring service availability
Ensure service availability, incident resolution and SLA performance targets are met, overseeing vendor relationships and capacity planning.🚀
Driving continuous improvement
Drive continuous improvement through automation, monitoring and efficiency initiatives, maintaining operational documentation and standard operating procedures.Key criteria
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Technical operations experience
Demonstrated experience in technical operations within a corporate enterprise environment.View
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Leadership in ICT
Proven capability leading complex ICT operations functions and teams.View
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Incident response management
Strong experience managing incident response and service continuity.View
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