Unisys
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Technical Service Desk

JuniorFull-timeOfficeCanberra ACT, AustraliaPosted 7 months agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

This job is about joining Unisys as a Level 1 Support Agent, where you will be part of a dynamic team dedicated to providing exceptional IT support to Federal Government clients. Your contributions will play a vital role in ensuring customer satisfaction and operational efficiency. The team thrives in a collaborative environment, offering opportunities for growth and career progression in the exciting field of Information Technology.

You'll be responsible for

🛠️

Providing 1st Level IT Support

Delivering first-level IT support to clients, ensuring their technical issues are addressed promptly and effectively.
📞

Responding to customer requests

Handling customer requests related to software, hardware, and network operations with fast and friendly service.
📝

Documenting calls and incidents

Accurately documenting all calls and incidents to maintain a clear record of customer interactions.

Key criteria

🔒

Baseline Security Clearance

Possession of necessary security clearance for government work.

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🇦🇺

Australian Citizenship

Must be an Australian citizen to apply.

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💼

Customer service experience

Demonstrated experience in providing excellent customer service.

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View more

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5 criteria for this job
Baseline Security Clearance
Possession of necessary security clearance for government work.

View

Australian Citizenship
Must be an Australian citizen to apply.

View

Customer service experience
Demonstrated experience in providing excellent customer service.

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Relevant IT education or experience
Completion of a relevant certificate or equivalent IT experience.

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Flexible availability
Willingness to work in a 24/7 rotating shift environment.

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