Unisys4 followers57 jobs

Technical Service Desk

JuniorFull-timeOfficeCanberra ACT, AustraliaPosted 5 months agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is about joining Unisys as a Level 1 Support Agent, where you will be part of a dynamic team dedicated to providing exceptional IT support to Federal Government clients. Your contributions will play a vital role in ensuring customer satisfaction and operational efficiency. The team thrives in a collaborative environment, offering opportunities for growth and career progression in the exciting field of Information Technology.

You'll be responsible for

🛠️

Providing 1st Level IT Support

Delivering first-level IT support to clients, ensuring their technical issues are addressed promptly and effectively.
📞

Responding to customer requests

Handling customer requests related to software, hardware, and network operations with fast and friendly service.
📝

Documenting calls and incidents

Accurately documenting all calls and incidents to maintain a clear record of customer interactions.

Key criteria

🔒

Baseline Security Clearance

Possession of necessary security clearance for government work.

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🇦🇺

Australian Citizenship

Must be an Australian citizen to apply.

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💼

Customer service experience

Demonstrated experience in providing excellent customer service.

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View more

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5 criteria for this job
Baseline Security Clearance
Possession of necessary security clearance for government work.

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Australian Citizenship
Must be an Australian citizen to apply.

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Customer service experience
Demonstrated experience in providing excellent customer service.

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Relevant IT education or experience
Completion of a relevant certificate or equivalent IT experience.

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Flexible availability
Willingness to work in a 24/7 rotating shift environment.

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A meaningful career starts with a match

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