About the job
As a Technical Support Analyst at ASX, you will play a vital role in providing application support for Fixed Income applications, ensuring a seamless experience for both internal and external customers. Your contributions will be essential in maintaining critical market infrastructure, operating 24/7 to swiftly address technical issues. The ASX team values collaboration and diversity, fostering an inclusive environment where everyone can thrive.
You'll be responsible for
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Providing application support
Delivering application support for the Fixed Income applications Austraclear for ASX internal and external customers.🛠️
Coordinating fault troubleshooting
Managing fault troubleshooting, release and change management, and disaster recovery testing.🧪
Conducting non-functional testing
Developing test scripts and conducting non-functional testing of new software deliveries and enhancements.Key criteria
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5+ years of technical support experience
Experience supporting business-critical applications in IT environments.View
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Knowledge of SQL and Windows Server 2019
Understanding of database management and server operations.View
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Experience with incident and change management
Proven ability to manage IT service processes effectively.View
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