About the job
As an Onsite Technical Support at EML, you will play a vital role in helping individuals regain their lives through effective support. This job offers a unique opportunity to make a positive impact daily while working in a dynamic, customer-centric environment. The team thrives on collaboration and values flexibility, ensuring that everyone can contribute to service excellence.
You'll be responsible for
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Providing advanced technical support
Delivering second-level support for hardware, software, network, and application issues, ensuring timely incident resolution.📊
Managing user accounts and software deployment
Overseeing user accounts, system imaging, and maintaining up-to-date hardware and software inventories.🔍
Troubleshooting complex technical issues
Resolving technical issues and escalating to the correct resolver groups when necessary.Key criteria
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3+ years in IT support
Hands-on experience in a fast-paced technical environment.View
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Technical knowledge of systems
Strong understanding of Windows 11, Linux, and Microsoft 365.View
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Troubleshooting skills
Proven ability to resolve complex technical issues effectively.View
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