About the job
As a Manager, Support at Vanta, you will lead the APJ Support team, tackling complex technical issues and enhancing Premium Support experiences. Your leadership will be pivotal in shaping a customer-centric approach while driving operational excellence and AI integration. The team thrives on collaboration, accountability, and a commitment to delivering exceptional customer experiences.
You'll be responsible for
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Leading a high-performing Support team
Manage, coach, and develop Support Professionals while building a collaborative team culture rooted in accountability, curiosity, customer value, and resilience.⚙️
Building operational excellence
Establish scalable rhythms for capacity planning, queue health, and performance reviews to ensure timely handling of complex customer issues.🚀
Accelerating AI-first Support model
Collaborate with AI specialists to enhance AI routing and guide the team in adopting AI-assisted workflows.Key criteria
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3+ years of support leadership experience
Proven track record in fast-growing SaaS or technical environments.View
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Experience managing hybrid teams
Ability to lead distributed teams effectively.View
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Experience with AI-enabled support
Background in implementing AI workflows and automation.View
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