About the job
This job involves reviewing complex issues and acting as an advisor to customers, handling escalated cases and performing product troubleshooting. The importance of this job lies in its impact on customer satisfaction and the overall effectiveness of the support team. Collaboration and a growth mindset are key values in the team, fostering an inclusive culture where everyone can thrive.
You'll be responsible for
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Implementing strategic business decisions
Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.⚙️
Contributing to product/process improvement
Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.🔍
Engaging with engineering teams
Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.Key criteria
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Bachelor's degree in IT or related field
Possession of a relevant degree or equivalent experienceView
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3+ years of technical support experience
Demonstrated experience in technical support or consulting rolesView
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Microsoft Technology Certifications
Possession of relevant Microsoft certifications for technical expertiseView
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