About the job
As a Technical Support Engineer at Vanta, you will play a vital role in supporting customers by resolving complex technical issues and serving as the final technical escalation point for the Technical Support Specialists. Your work will ensure that Vanta delivers a best-in-class customer experience while meeting service SLAs. The team values collaboration, transparency, and continuous improvement, fostering a supportive environment where everyone can thrive.
You'll be responsible for
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Providing technical support to customers
Responding to customer inquiries through email, screen sharing, and chat within established SLAs to ensure timely assistance.🔧
Owning and resolving complex technical issues
Taking charge of intricate customer problems while collaborating with Technical Support Specialists on challenging cases.📝
Documenting solutions and processes
Clearly explaining complex solutions to customers and maintaining documentation for future reference.Key criteria
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4+ years of technical support experience
Experience in a SaaS/Tech environment is essential.View
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Strong troubleshooting skills with cloud providers
Experience with AWS, Azure, or GCP is crucial.View
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Hands-on experience with cloud platforms
Familiarity with Windows, macOS, Linux, and architecture.View
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