NICE3 followers11 jobs

Technical Support Engineer

Mid levelFull-timeHybridSydney NSW, AustraliaCustomer service and supportTechnical supportIT supportPosted 2 months agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Technical Support Engineer at NiCE is all about providing exceptional end-to-end technical support for corporate users in a dynamic enterprise environment. This job is crucial for ensuring that users have a seamless experience with their technology, which ultimately drives the success of the organization. The team thrives on collaboration, professionalism, and a commitment to excellence, making it an exciting place to grow and make an impact.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🛠️

Providing end-user support

Resolving day-to-day user issues related to hardware, software, OS, and enterprise applications with professionalism.
📋

Managing ticketing and ITSM

Logging, tracking, and resolving incidents and service requests using the ServiceNow portal while ensuring timely updates and SLA adherence.
🤝

Coordinating with global IT teams

Collaborating with global IT teams, vendors, and internal stakeholders to ensure smooth operations and issue resolution.

Key criteria

💻

Technical support experience (3-5 years)

Hands-on experience troubleshooting Windows, macOS, and Linux systems.

View

🛠️

ServiceNow proficiency

Strong experience with incident, request, change, and asset management.

View

📦

Device lifecycle management knowledge

Experience with Windows Autopilot and device provisioning processes.

View

View more

A meaningful career starts with a match

View your fit

5 criteria for this job
Technical support experience (3-5 years)
Hands-on experience troubleshooting Windows, macOS, and Linux systems.

View

ServiceNow proficiency
Strong experience with incident, request, change, and asset management.

View

Device lifecycle management knowledge
Experience with Windows Autopilot and device provisioning processes.

View

Networking basics understanding
Knowledge of Wi-Fi, VPN, DNS, and peripheral management.

View

Collaboration skills
Ability to coordinate with global teams and stakeholders effectively.

View

Similar jobs

View all
Vanta
Vanta
Technical Support Engineer - NAMERSunshine West, VIC · Full-time
As a Technical Support Engineer at Vanta, you will play a vital role in supporting customers by resolving complex technical issues and serving as the final technical escalation point for the Technical Support Specialists. Your work will ensure that Vanta delivers a best-in-class customer experience while meeting service SLAs. The team values collaboration, transparency, and continuous improvement, fostering a supportive environment where everyone can thrive.
Amazon
Amazon
Support EngineerSydney, NSW · Full-time
This job is all about being a part of the AWS Region Services team, where you will contribute to building secure, scalable environments for sensitive workloads. Your work will have a significant impact on Australia’s digital future, as you help customers succeed with innovative cloud solutions. The team thrives on collaboration, continuous learning, and a commitment to operational excellence.
Vanta
Vanta
Technical Support SpecialistSunshine West, VIC · Full-time
As a Technical Support Specialist at Vanta, you will play a crucial role in helping customers navigate their technical challenges. This job is all about delivering exceptional support while fostering strong partnerships built on trust and transparency. The team thrives on collaboration and is dedicated to providing best-in-class technical support throughout the security journey.
Anglicare Southern Queensland
Anglicare Southern Queensland
Senior Technical Support OfficerFortitude Valley, QLD · Full-time
The Service Desk Analyst position at Anglicare Southern Queensland is all about providing essential IT support to various business units. This job plays a crucial role in ensuring that users receive timely assistance with their IT end-user devices, networking, and more. The team values collaboration and is dedicated to making a positive impact in the community.