Zendesk
Mid levelFull-timeHybridSydney NSW, AustraliaCustomer service and supportTechnical supportIT supportPosted 2 weeks ago
View your fit0 of 9 criteria met
About the job
The Technical Support Engineer at NiCE is all about providing exceptional end-to-end technical support for corporate users in a dynamic enterprise environment. This job is crucial for ensuring that users have a seamless experience with their technology, which ultimately drives the success of the organization. The team thrives on collaboration, professionalism, and a commitment to excellence, making it an exciting place to grow and make an impact.
You'll be responsible for
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Providing end-user support
Resolving day-to-day user issues related to hardware, software, OS, and enterprise applications with professionalism.📋
Managing ticketing and ITSM
Logging, tracking, and resolving incidents and service requests using the ServiceNow portal while ensuring timely updates and SLA adherence.🤝
Coordinating with global IT teams
Collaborating with global IT teams, vendors, and internal stakeholders to ensure smooth operations and issue resolution.What we're looking for
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Technical support experience (3-5 years)
Hands-on experience troubleshooting Windows, macOS, and Linux systems.View fit
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ServiceNow proficiency
Strong experience with ServiceNow for incident and request management.View fit
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Device lifecycle management
Experience with Windows Autopilot and device provisioning.View fit
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