The Senior Technical Support Engineer job is all about empowering customers through exceptional technical support. In this role, you will own, troubleshoot, and resolve complex technical issues, making a significant impact on customer satisfaction and success. The team thrives on collaboration, innovation, and a growth mindset, creating an inclusive environment where everyone can excel and contribute to the mission of driving AI transformation for customers.
You'll be responsible for
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Owning and resolving technical issues
You own, investigate, and solve complex customer technical issues while acting as an advisor to customers, collaborating across teams.🤝
Leading knowledge sharing
You lead in building communities with peer delivery roles and share your knowledge through readiness programs and mentoring others.🚀
Engaging in product improvement
You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques.
