Microsoft
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About the job
The Senior Technical Support Engineer position within the Customer Service & Support (CSS) team at Microsoft is all about empowering customers by delivering exceptional support experiences. This job plays a crucial role in building trust and confidence, helping customers resolve complex technical issues while leveraging Microsoft’s cutting-edge AI technology. The team thrives on collaboration, innovation, and a growth mindset, ensuring that everyone contributes to a culture of inclusion and success.
You'll be responsible for
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Owning and resolving customer issues
You own, investigate, and solve complex customer technical issues, acting as an advisor and collaborating within and across teams to leverage troubleshooting tools and practices.📚
Leading readiness programs
You lead in building communities with peer delivery roles, sharing your knowledge through readiness programs, technical coaching, and mentoring others.🚀
Engaging in product/process improvement
You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.What we're looking for
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5+ years in enterprise solutions
Experience designing and supporting solutions in complex environments.View fit
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Technical expertise in identity management
Knowledge of authentication, authorization, and security management.View fit
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Cloud technologies experience
Experience with Azure Active Directory and Office 365 identity management.View fit
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