Microsoft
About the job
As a Senior Technical Support Engineer within the Customer Service & Support team at Microsoft, you will play a crucial role in delivering exceptional customer experiences by troubleshooting and resolving complex technical issues. This job offers an incredible opportunity to accelerate your career growth while honing your problem-solving and collaboration skills. Join a team that values innovation, inclusion, and a growth mindset, where every day is a chance to empower others and achieve shared goals.
You'll be responsible for
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Owning and resolving issues
You own, investigate, and solve complex customer technical issues while acting as an advisor to the customer, collaborating within and across teams.🌐
Building communities
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.⚙️
Engaging with engineering teams
You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools.What we're looking for
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5+ years in technical support
Proven experience resolving complex technical issues for customers.View fit
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Networking knowledge
Strong understanding of TCP/UDP, IP addressing, and routing protocols.View fit
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Cross-team collaboration
Demonstrated ability to work effectively with diverse teams.View fit
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