About the job
The Senior Technical Support Engineer at NiCE is a pivotal member of the Technical Support team, dedicated to providing exceptional support to large enterprise customers. This job is all about building relationships, managing high-impact technical cases, and ensuring that every customer interaction is a positive experience. The team thrives on collaboration and is committed to continuous improvement, making it an exciting opportunity for those who are passionate about technology and customer success.
You'll be responsible for
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Providing advanced technical support
Acting as the point of contact for assigned large enterprise customers and managing high-impact technical cases.🤝
Collaborating with Technical Support Engineers
Working closely with TSEs to ensure timely status updates and effective communication with customers.📋
End-to-end case management
Ensuring all break/fix issues are addressed quickly and proactively reviewing cases for improvement.What we're looking for
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5+ years in advanced technical support
Experience managing complex technical issues for enterprise customers.View
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Customer engagement expertise
Proven ability to build strong relationships with enterprise-level clients.View
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Technical knowledge in SaaS and telecommunications
Deep understanding of NICE CXone products and related technologies.View
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