About the job
As a Senior Technical Support Engineer within the Customer Service & Support team at Microsoft, you will play a vital role in delivering exceptional customer experiences by troubleshooting and resolving complex technical issues. This job offers an incredible opportunity to grow your career, enhance your problem-solving skills, and deepen your technical expertise while collaborating with a passionate team. Microsoft values a culture of inclusion and growth, where everyone can thrive and contribute to empowering customers worldwide.
You'll be responsible for
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Owning and resolving technical issues
You own, investigate, and solve complex customer technical issues while acting as an advisor to the customer, collaborating within and across teams.đ
Leading readiness programs
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring others.âď¸
Engaging in product improvement
You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools.Key criteria
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5+ years of technical support experience
Proven experience in resolving complex technical issues.View
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Strong communication skills
Effective spoken and written English communication for customer interactions.View
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Demonstrable troubleshooting skills
Ability to analyze and resolve technical problems efficiently.View
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