Microsoft
About the job
As a Technical Support Engineer in the Customer Service & Support team, you will play a vital role in delivering exceptional customer experiences by troubleshooting and resolving technical issues. This job offers an exciting opportunity to grow your career, enhance your problem-solving skills, and deepen your technical knowledge. Join a team that values collaboration, innovation, and a growth mindset, where you can thrive and make a real impact.
You'll be responsible for
🔧
Owning and resolving technical issues
You own, investigate, and solve complex customer technical issues while acting as an advisor, collaborating within and across teams.🌐
Building communities
You lead in building communities with peer delivery roles and share your knowledge through readiness programs and mentoring.⚙️
Engaging with engineering teams
You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques.What we're looking for
🛠️
5+ years in technical support or IT
Proven experience in technical support or consulting roles.View fit
🗣️
Strong communication skills
Excellent spoken and written English for effective customer interaction.View fit
🔍
Demonstrable troubleshooting skills
Ability to resolve complex technical issues efficiently.View fit
View more
