About the job
As a Senior Technical Support Engineer in the Customer Service & Support team, you will play a crucial role in delivering exceptional customer experiences by troubleshooting and resolving complex technical issues. This job offers an incredible opportunity to accelerate your career growth while deepening your technical proficiency and honing your problem-solving skills. The team thrives on collaboration, innovation, and a shared commitment to empowering customers through technology.
You'll be responsible for
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Owning and resolving technical issues
You own, investigate, and solve complex customer technical issues while acting as an advisor to the customer, collaborating within and across teams.📚
Leading readiness programs
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring others.⚙️
Engaging in product improvement
You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools.Key criteria
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5+ years in technical support
Proven experience resolving complex technical issues.View
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Strong communication skills
Excellent spoken and written English for effective customer interaction.View
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Demonstrable troubleshooting skills
Ability to analyze and resolve technical problems efficiently.View
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